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Showing posts with the label consumer services

Not once again!...yes, once more. Embedded matter in packed food item

Read an earliest post about foreign objects in food items like bread, biscuits... ? Well, yesterday it was the turn of an extremely popular brand of noodles, and the offending matter looks like fungus. Note my actions at 8 pm, (even as the family twiddled their thumbs at the table, for dinner that was supposed to have taken mom two minutes to prepare): 1. I called the customer helpline, a number in Gurgaon. An answering machine - honest! - at the call centre asked me to leave name and number. I did. 2. The system and modem were already up and running next to the 'phone, so after using a magnifying glass and a LED booklight to read the mail-id printed on the pack, I wrote to the consumer / customer service mailbox...or so I thought. 3. Not one to easily give the browser a go by, I googled the company's India website, reached the contact-us page and submitted a brief message that included batch no, date of mfg, and details of 'discovery'. 4. By then, an e-mail alert show...